Policies: Shipping and Returns
*All purchases are handmade and completed in the order in which received. Please allow 1-3 business days for your purchase to be made.
CANCELLATIONS MUST BE MADE BEFORE YOUR ITEM IS SHIPPED.
SHIPPING ADDRESS: We use the address on your order, so please make sure it is correct.
U.S. SHIPPING: We ship USPS First Class Mail, which is usually 2-7 business days, although that time is not a guarantee. We send tracking information for each order. If your order is lost in the mail and has NOT been marked as delivered, we will work with you to rectify the situation.
Overseas packages as well as shipments to Canada can take up to 2 weeks (delivery normally ranges from 6-10 days).
INTERNATIONAL customers are responsible for any import taxes charged, or duties due to their country. It is the buyer's responsibility to know the policies in the country that they want their package delivered to. If you live in a country where postal theft is common, you might want to pay extra for Global Express, which is more secure. Global Express is the only form of international mail that provides a tracking number. We’re sorry, but we can't be responsible for packages lost or stolen in transit.
Your customer satisfaction is very important to us. We want all of our customers to be happy and we strive for 100% satisfaction. If there are any problems after receiving your item, please message us with any issue so we can resolve them as quickly as possible.
RETURNS: Simply Now And Zen will accept returns (excluding fees related to the transaction and shipping/handling) of unworn, undamaged items within 30 days of purchase. Buyer will be responsible for shipping item back to seller. If you have any questions regarding this transaction, please do not hesitate to contact us.
Simply Now And Zen makes every effort to showcase the product as it is. Please keep in mind, wood beads, stone beads, and some metal beads have imperfections that only enhance the look of the jewelry.
GEMSTONE INFORMATION: The description of the meta-physical properties associated with each gemstone is based on ancient beliefs, therefore, there is no proof of outcomes for the persons wearing them. Gemstones should not be used in place of traditional medicine.